By accepting delivery of any product delivered from SilkyShop.com ("SilkyShop"), you ("Customer") agree to be bound by the terms and conditions listed below.  You and SilkyShop agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and SilkyShop.com.  Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void.  In addition, these terms and conditions are subject to change at any time, without prior written notice.  Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from SilkyShop.com.

SilkyShop.com SATISFACTION GUARANTEE - SilkyShop offers our customers a 14-day satisfaction replacement or refund guarantee on all purchases, except:

- There is no replacement or refund guarantee of any kind of all products are on Sale or any specially ordered items. 

However, to take advantage of SilkyShop.com's return guarantee policy, Customer agrees to comply with SilkyShop.com's Product Return Procedure a set forth below.  Any breach of SilkyShop.com's Return Policy Procedure will result in the loss of SilkyShop.com's replacement/return guarantee. 

PRODUCT RETURN PROCEDURE:

• If the transaction is done directly through http://www.SilkyShop.com, you must email Support@silkyshop.com and obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above),  SilkyShop will not accept returns without prior authorization and RMA number.  Once issued, RMA numbers are valid for 15 days within which return products must be received by SilkyShop.com.  RMA numbers will not be extended or reissued.  Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned products.

• Customer is solely responsible for shipping any returned product to SilkyShop.com.  Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment.  Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment.  Customer agrees that all returned products will be 100% completed, in re-saleable, unworn condition,  and will include the original packaging material, tags and other accessories provided by the manufacturer.  If any component of the refunded product is missing, SilkyShop.com Return Procedure will be breached and SilkyShop.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.

• Silkyshop will not refund to Customer the original Shipping and Handling charges.  In addition, SilkyShop will assess a 30% restocking fee on every return item.

• Silkyshop are not responsible for any Customs and related fee in customer's own countries.

• If you are referred by one of our Distributors, please contact your the Distributor directly for any questions.

Address to return your package:

SilkyShop

P O Box 3586

Redondo Beach

CA 90277

Attn: Returning Department

PAYMENT TERMS & ORDERS:

An order is not binding upon SilkyShop.com until it is accepted; SilkyShop.com must receive payment before it will accept an order.  Payment for product (s) ordered is due prior to shipment.  2Checkout.com, Inc. is an authorized retailer of goods and services provided by SilkyShop.com. 

SHIPPING AND HANDLING CHARGES:

Your total cost for purchase of any product will include shipping and handling charges shown on the 2CheckOut.com, Inc. Check Out Page.  2Checkout.com, Inc. is an authorized retailer of goods and services provided by SilkyShop.com.

DELIVERY:

Silkyshop makes every effort to ship your order as quick as possible.  Most orders are processed and shipped within 2 -10 business days.  Customer will expect to receive the order within 2  - 4 weeks if the items are back ordered.

CUSTOMER INFORMATION:

Silkyshop.com does not release or sell customers' information to  third party.   SilkyShop.com does not keep any customers' credit card and payment information. 2Checkout.com, Inc. is an authorized retailer of goods and services provided by SilkyShop.com. Customers should contact 2Checkout.com, Inc. for any  credit card and payment questions.

LIMITED OF LIABILITY

IN ALL CIRCUMSTANCES SILKYSHOP.COM'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD.  SILKYSHOP.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEED THIS LIABILITY LIMIT.  SILKYSHOP.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT SILKYSHOP.COM IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.